Privacy Policy

Data Controller Information

calenanova, located at Level 15, 100 Collins Street, Melbourne VIC 3000, is the data controller responsible for processing your personal information in accordance with Australian privacy legislation.

calenanova

Level 15, 100 Collins Street, Melbourne VIC 3000, Australia

Information We Collect

We collect personal information necessary to provide our consultation services and improve your experience:

• Contact information including name, email address, phone number, and postal address
• Financial information relevant to consultation services, provided voluntarily during sessions
• Website usage data including pages visited, time spent, and interaction patterns
• Communication records from consultations, emails, and customer service interactions

How We Use Your Information

Your personal information is used for the following purposes:

• Providing personalized financial planning consultation services
• Communicating about appointments, services, and relevant financial information
• Improving our services and website functionality based on user feedback
• Complying with legal obligations and regulatory requirements

Legal Basis for Processing

We process your personal information based on the following legal foundations:

We process your data based on consent for consultation services and legitimate business interests for service improvement and communication.

Information Sharing and Disclosure

We may share your information in the following limited circumstances:

• With service providers who assist in delivering consultation services, subject to confidentiality agreements
• When required by law, regulation, or court order
• To protect our legal rights or the safety of our clients and staff

Data Retention Periods

We retain personal information for as long as necessary to provide services and meet legal obligations. Consultation records are typically retained for seven years in accordance with industry standards and regulatory requirements.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information:

• Access your personal information and understand how we use it
• Request correction of inaccurate or incomplete information
• Request deletion of your information in certain circumstances
• Withdraw consent for data processing activities
• File complaints with privacy regulators about our data practices

Cookies and Website Data

Our website uses cookies and similar technologies to enhance user experience and analyze website performance.

For detailed information about our cookie practices, please review our Cookie Policy. Cookie Policy

Data Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18 years of age.

Policy Changes and Updates

This privacy policy may be updated periodically to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated through our website or direct notification to clients.

Contact Information

For questions about this disclaimer or our consultation services, please contact us using the information provided below.